LOGIX Data Products Inc.
Why use LOGIX Technical Services?
LOGIX is an authorized Nortel Business Communications Manager
50 (BCM50) dealer with certified installers to configure your unified
messaging, fax messaging, VoIP networking, voice messaging (Callpilot).
Please contact our Support Team at the number or email address listed
below.
Phone: (905) 670-7055
Fax: (905) 670-9262
Email: support@logix.ca
Password Reset
How do I recover a lost password for the BCM50?
There is a Nortel support default user which cannot be deleted
or modified. This account is set up to allow troubleshooting
technicians to access areas of the system that are not available to
other users. You can change the default challenge key, but be sure to
retain a record of the change so that support technicians can
access your system.
Recovering a lost password:
| 1. | Select Configuration > Administrator Access > Security Policies, and select the Entry Policy tab. |
| 2. | With the Challenge Key available, contact LOGIX Technical Support and request help to recover the lost password. |
System Status LEDs
How to Interpret the Two System Status LEDs on a BCM50
The two system status LEDs on the BCM50 main units (BCM50,
BCM50a,
BCM50e, BCM50b,
BCM50ba, and BCM50be) show the current state of the BCM50 system.
You can view the system status LEDs on the faceplate and on the top of
the main unit. See the
figure "Location of
System Status LEDs on a Main Unit". The
bottom LED is the power
LED, and the top LED is the status LED. Under normal operating
conditions, both LEDs are solid
green.
The table "System status LEDs states and descriptions" describes the meaning of the system status LEDs after the system boots up and is in service.
Table 1 System Status LEDs States and Descriptions
|
|
Description | ||||
| Solid green | Solid green | Normal operation | ||||
| Solid green or Flashing green | Solid red | A Major or Critical alarm is activated on the BCM50. You must clear the status LED using the Element Manager Alarm Panel. The LED does not clear itself. See the Administration Guide for more information. | ||||
| Flashing green | Solid green | Contact LOGIX technical support. | ||||
| Off | Off | No power to BCM50. |
During BCM50 system startup or reboot, the system status LEDs move through a sequence of state changes. If either the power LED or status LED is yellow, the system is initializing and is not ready for service. The table "System Status LEDs During Startup or Reboot" shows the key states indicating service availability.
Table 2 System Status LEDs During Startup or Reboot
|
|
Description | ||||
| Solid yellow | Any | System initializing; not ready for service. | ||||
| Flashing or solid green |
Flashing or solid yellow |
System initializing; not ready for service. | ||||
| Flashing green | Flashing green | BCM50 telephony services are available, including IP telephony and voice mail. | ||||
| Solid green | Flashing green | Administrator can log into BCM50 with Element Manager. | ||||
| Solid green | Solid green | All BCM50 services are functioning, and the system is ready for normal use. |
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